Privacy Policy
Effective Date: August 2, 2025
Project Zealous (“we,” “us,” or “our”) is committed to protecting the privacy and security of the personal information of our clients and website visitors. This Privacy Policy outlines how we collect, use, and protect your information, with a specific focus on the data handling practices related to our core services: WordPress Design and Development, System Development, and Custom Plugins and API Integrations.
By using our services or interacting with our website, you agree to the terms of this policy.
1. Information We Collect
We collect various types of information, depending on your relationship with us.
a. Information from Website Visitors: When you visit our website, we may collect information such as your IP address, browser type, and pages visited. If you contact us via a form or email, we collect the information you provide, such as your name, email address, and message.
b. Information from Clients: To perform our services, we collect information essential for project management and communication. This includes:
- Your name, company name, email address, phone number, and billing information.
- Project-specific information, such as your business requirements, content, and branding assets.
c. Sensitive Project-Related Information: To execute our services, we require access to various systems. This is a critical part of our work and involves handling highly sensitive information. We may collect and process:
- Hosting and Domain Credentials: Login details for your hosting provider, cPanel, or domain registrar.
- CMS and System Credentials: Admin-level access to your WordPress websites or other content management systems.
- API Keys and Third-Party Service Credentials: Login information, API keys, and access tokens for integrations with third-party services (e.g., payment gateways, marketing platforms, other software).
- Database Access: Credentials for accessing and managing your project’s database.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Our Services: The primary use of your information is to fulfill our contractual obligations. This includes designing, developing, and deploying WordPress sites, custom systems, and integrations.
- To Communicate: We use your contact information to communicate with you about your project, provide updates, and respond to your inquiries.
- To Manage Credentials Securely: The sensitive access credentials we collect are used solely to perform the work you have hired us for. We access your systems only when necessary for development, testing, or maintenance.
- To Improve Our Services: We may use anonymized or aggregated data to understand trends and improve the quality of our services.
- For Billing and Accounting: We use your billing information to process payments and fulfill financial obligations.
3. How We Share Your Information
We do not sell your personal information. We may share your information only under the following circumstances:
- With Your Consent: We will share your sensitive project credentials with our project team members on a strict “need-to-know” basis to perform the work. We will not share them with any external party without your explicit permission
- With Third-Party Service Providers: We may use sub-contractors or third-party tools (e.g., project management software, hosting providers) to assist with our services. We ensure these partners are also committed to data privacy and security.
- Legal Requirements: We may disclose your information if required to do so by law or in response to a legal request.
4. Data Security
The security of your information, especially sensitive project credentials, is paramount. We implement a variety of security measures to protect your data, including:
- Secure Credential Storage: Sensitive credentials and access information are stored in secure, encrypted password management systems with limited, role-based access.
- Access Control: Access to your project files and systems is granted only to authorized personnel on our team.
- Confidentiality Agreements: All our employees and sub-contractors are bound by strict confidentiality and non-disclosure agreements.
- Regular Security Reviews: We regularly review our security practices to ensure they are up-to-date and effective.
5. Data Controller vs. Data Processor
For clarity, it’s important to define our role:
- Data Controller: For the information we collect directly from you (our client) to manage our business relationship, we act as the Data Controller.
- Data Processor: In many cases, our services involve handling data on your behalf. For example, if we develop a custom plugin that processes your website’s end-users’ data, we act as the Data Processor, and you, our client, are the Data Controller. We will process such data only according to your documented instructions.
6. Your Rights
You have the right to request access to the personal information we hold about you, to have it corrected, or to request its deletion. If you have concerns about the way we handle your data, please contact us.
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at:
Project Zealous | contact@projectzealous.com
